Delivery of Pod to original location, had no issues. Upon pickup and drop-off of Pod to the final destination Driver asked to use our bathroom which we allowed with no issues however when he went to place the Pod he placed it in the wrong location making it very difficult to take out furniture from the Pod. When approached driver he was extremely nasty saying that it was our problem not his. Horrible customer service! Nothing resolved had to rent additional moving item in order to move our furniture out of POD. Never using this company again nor recommending.
Horrible every step of the way. The guy I talked to while ordering had no clue what he was talking about. First he quoted me the price without tax and said that it included tax. I spent about 40 minutes on the phone with him while he took down notes for the driver, I later learned he failed to actually take any notes. So when they came to pick up my loaded pod from my gated apartment complex of course they couldn't get in so they just left... I called and talked to at least 3 different people including a supervisor and they all were extremely rude. They said there's no way they can come back to pick up the pod until 2 days later and insisted I was lying about giving the driver notes. Finally they said they would review the issue and about 30 days later after listening to the recorded call they say yes you did give the driver notes and the associate you talked to failed to put them in. Duh. All they could give me was $75 back from my order of over $2400. I was moving from Florida to Wisconsin and this really messed up my plans. Not to mention the apartment complex was furious with me for leaving a pod taking up 3 parking spaces in their lot for 3 nights. Horrible customer service and I highly recommend against using them. This was only 1 of many troubles. Way better moving companies out there.
Pods Moving Storage is a US Moving Company based in Miami, Florida. Pods Moving Storage is located at 3200 NW 67th Ave #400, Miami, FL 33166, USA.
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