Although I have been insured with this agency for about 15 years, I am switching due to MAJOR INCOMPETENCE ISSUES. The agency listed my teenage driver as the primary driver on our new Audi, causing me to pay over $700.00 in extra premiums. I called and spoke to an employee about it over a month ago, am STILL WAITING for a call back/refund. When we had an accident last year, (our first), I was told by RICHARD BURKE himself that I SHOULD HAVE ASKED FOR RENTAL CAR INSURANCE, even though THEY wrote my policy. They never offered it to us. When we purchased another vehicle recently, I called to get a quote (over a week ago), and I am STILL WAITING. THIS IS HOW THEY TREAT THEIR LONGSTANDING CUSTOMERS!!!! BEWARE OF THIS AGENCY!!!
My wife and I had two mishaps in our garage and State Farm didn't want to renew us. I talked to Rick. He verified that we had a good driving records and immediately went to bat for us. It took some effort for him to battle his way through the bureaucracy but he stuck with it. He very professionally won and we renewed without a hiccup. Truly world class service.
I have been insured with their company for almost two years now and I have gotten excellent customer service. They are very friendly and also advise me on what types of insurance and coverages are better for me. They are very easy to work with.
I wasted three months of my time dealing with these folks. They just seem to have really poor communication. In the end, they could not deliver what I originally was looking for. I don't know why it took so long for them to figure this out. I feel like they strung me along. Every time I called for an update I would get a story about something being sent to State Farm and they were waiting to hear back. Three months later I got a letter from State Farm (before anyone from their agency bothered to call me back or follow up with me) that they could not offer the coverage I wanted. I was able to get the coverage I wanted (agreed value) in just a few phone calls through other agencies with no stories, empty promises or poor communication on TWO other vehicles I purchased since I began dealing with them. Avoid.
Rick is a good guy with a very friendly and professional manner. His staff is great. He's definitely our go-to insurance guy.
The receptionist was not helpful and pretended to know the answer to my question. This agent just lost a customer. THANKS FOR NOTHING!
Rick Burke State Farm Insurance Agent is a US Insurance Agency based in Miami, Florida. Rick Burke State Farm Insurance Agent is located at 2250 S Dixie Hwy Ste. 2, Miami, FL 33133, USA.
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