Totally Wowed! The staff went above and beyond with help, pleasantries and kindness. The complimentary buffet breakfast was terrific, and lunch was good and reasonably priced. The room was comfortable, large and clean. And we were sorry we slept through the complimentary happy hour!
What I like mostly about this hotel is it is conveniently close to the airport and full the price of a Hilton brand it is Affordable.. this hotel is great for families whose traveling to Miami who's going to be spending quite some time and Miami.. ballrooms in Suites and as a full hot breakfast which include The Omelette station... just to give an update today's date.. is September 1st 2017 and this hotel is under renovation..... so there is no pool and all the restaurant and all the food activities is in the ballroom please look at my pictures and you will see but there's nothing wrong with the hotel I've just given advance notice to let you know that this hotel is under renovation so if you come to use the pool it's down
We have been staying in this hotel for over six years. We are from Canada and love this place! We come here always before our cruise. The staff at the front desk are courteous and friendly. The manager always recognizes us and stops by to say hello. She is wonderful!! We love the rooms and have never had a problem. The managers reception is lovely and the breakfast is perfect. I would say my only complaint is that there is no mustard laid out next to the ketchup bottles for the morning breakfast. I always eat mustard with the eggs and home fries. Otherwise, we love it there and are arriving again on November 30th.
I'm only giving them 1 star because the exceptional happy hour made up for the rest of my crappy stay. First I checked in online and reserved my rooms and requested early check in AND I called to verify that. I get to the hotel after driving 16 hours and I'm told nothing is available. This is at 1130. Okay cool, 1 still nothing but yet and still other folks were getting checked in. At 245 2 of the 3 rooms were available. We were told that they ran out of linen so we had to wait for them to get ready. We got in our room at 330. That evening when my kids were making up the pull out couch we found that the linen was dirty. We called and requested clean linen and face towels. That never came so we took them off the cart in the hall (so sorry). And there needs to be some more lightening added to the side of the building during the construction. Going to the gym at 6 am is pretty scary. Needless to say this was the very worst stay that I've ever had at Embassy.
As a Hilton diamond member. I have to say I am Ashamed of this hotel. A cheap motel has a lot better service and quality than this. From the service to the employees you could not go any lower. There has been trash left out in the halls for over 24 hours. The restaurant took over an hour Just to get our orders taken. No ice in vending. I definitely would not go back here. Hopefully Hilton steps in to save this hotel.
Embassy Suites By Hilton Miami International Airport is a US Lodging based in Miami, Florida. Embassy Suites By Hilton Miami International Airport is located at 3974 NW S River Dr, Miami, FL 33142, USA.
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