Whenever I visit the store I'm helped by an employee who is very friendly and informative. Stephanie explains and shows me which products are best for my cat and dog. She knows alot about pets. It's always a pleasure to be helped by her.
The hospital is great and the customer service in the store also but the grooming salon NO NO!! I made an appointment with them and when I called to confirm the lady that picked up the phone first told me that I didn't have an appointment, then when she finally found it she told me that my dog couldn't be attended because the person who was supposed to give me the service ( the one that also gave me the appointment) was gone ( literally like that: " she just went home and the rest of the employees are busy , you will have to reschedule." I ended up paying about $ 30.00 to the vet to have my dog's anal glands expressed, then I went to the grooming salon to ask for another appointment and saw that the girl that had supposedly left was attending another dog. Very disappointing,dishonest and unprofessional.
I am very disappointed with the customer service. My son went to buy an Aquarium and they overcharge him when I went with the receipt to adjust the prices the cahier told me that she only is going to adjust the aquarium not the others products. So that when I realize time to return everything and go to another store. I went to Wal-Mart and save 40.00 for the same products. Last time that I buy something from Pet Supermarket. Good luck if you panning to buy from them and check you receipts.
Stephanie is the worst manager there is to date. She has been reported to corporate for investigation, she makes up her policy and doesn't follow company policy.
Always I found what I need. The customer service is awesome.
Petsmart is a US Veterinary Care based in Miami, Florida. Petsmart is located at 14025 SW 88th St, Miami, FL 33186, USA.
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