I had a few hick ups with my paperwork and my photos but they were very nice to me. I got my passport back with I my my passport back in just about 4 weeks, give or take a few days.
We were in and out in less than an hour... including raking photos and fixing several mistakes on the application. The staff was patient and professional. We left feeling confident we will have our renewed passport soon! Thank you!
I can say that the travel there was a mess so be prepared hours ahead and there's no parking. When inside the building the line moved quickly, that was a plus, make sure you have all documents and application filled out properly, but they will take the time to help you fix any mistakes (me). I stood in front of Yvonne for quite sometime explaining my situation and she listened and explained the protocol , I thought there was no hope when she came back to me with a great solution. She didnt have to go the extra mile but she did given the situation I was in. In my observation I must say that Kim was also very helpful to the customers she dealt with. Overall I can say thank you for your understanding and customer service
Efficient fast and knowledgeable... You must have required documents needed by Jamaica Government..
I'm giving this place one star only because I can't give none and review them. Honestly this office should not be in service and the Jamaican government should be embarrassed. I applied in person to renew my passport in March of 2016 here it is June 2017 still no passport. They rarely answer phones... when you do get someone, they promise phone calls and emails and action and never deliver. Now they assure me the fastest course of action is to apply again for a same day replacement while I'm in Kingston -- oh and of course they cannot waive the fee.. this place needs a to to bottom audit firing everyone there and replacing them with people who know the meaning of customer service.
Consulate General Of Jamaica is a US Embassy based in Miami, Florida. Consulate General Of Jamaica is located at 25 SE 2nd Ave Ste 609, Miami, FL 33131, USA.
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