So Rude They never answer the phones
Never answer the phone, emails, anything. Horrible customer service.
I have never dealt with things like getting a passport. I am 22 and the last passport I had was from when I was a child. I had gathered all the documents on their list and after almost being late due to terrible Miami traffic the security was very polite and everything was simple. After getting the booth number and waiting only 20 minutes after the appointment time (which really, I have had worse wait times for the DMV which is arrogant women with 5 inch nails doing absolutely nothing) I got called into the booth. Apparently I had a copy of the birth certificate but the lady said she would make everything work. Very collected and straight forward. After it was done the lady said they would only contact me if something was wrong and I got everything together. She even helped me with two parts of the application I had done wrong.
Not only does it takes hours for someone to answer when you call, but they are very rude and impatient. Worst service ever!
Went to renew my passport and I have nothing but nice things to say about everybody I interacted with. Helpful doesn't begin to describe them. Thank you all!
Consulate General Of The Federal Republic Of Germany is a US Embassy based in Miami, Florida. Consulate General Of The Federal Republic Of Germany is located at 100 Biscayne Blvd #2200, Miami, FL 33132, USA.
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