Save yourself the time and money and rent from someone else. After returning my rental with a full tank, I was charged a $93 refueling fee. Now multiple calls and requests to customer service later, I have not been able to speak to speak with someone who is willing or able to remove the absurd charge. Because I returned the car after hours I wasn't able to record the tank reading with someone. They are taking advantage of this fact and stealing my money. I'm shocked at how terrible their customer service has been. Stay away!
There should be a way to rate this agency a negative 5 . I called them thrice to extend my rental , they made me wait more than 1.5 hours in total . The Salesperson just kept pushing for completing the transaction even without telling me the price for rental. When I kept asking the price , this person puts me on hold and then hangs up. The car given had no checks done. The air pressure was low , the car fluids were low and the gas was less than half filled . Imagine a Toyota Camry giving mileage less than my sports car show how bad the car was.
The sales agent was very rude. He kept telling me I needed additional insurance and that it would cost an extra $30 a day which was 6x more than the rental price of the vehicle. I told him I had coverage through my Visa and he said that was not enough. I literally sat there for 45 mins telling him it was good enough, showing my insurance coverage policy and he continued to say I needed to pay there insurance. Finally I asked to see there rules and guidelines and he kept me there even longer telling me another person was going to print it, which never happened. Then Finally he said what I had was fine when he couldn't produce the documents. He also told me I must have a sunpass to rent the vehicle or I would be charged $25 per toll without one. I then left and realized he forgot to give me a sunpass. I then went back and asked for one and another young girl who was listening to our conversation earlier said I don't need one as the plate has been registered. I don't know why he wouldn't explain that in the first place. I sure hope I don't have any additional charges.
Called to get my receipt emailed and agent hung up on me. This company makes the simplest requests extremely hard
We rented from Payless for our week here in Miami for a friends wedding and I give it a one star because the car was really dirty on the inside and it also has roaches (big ones) crawling out from the dash board up to the ceiling. I have never experienced something like this in my life. I don't even ride in the front seat with my husband because I don't want any to fall into my things or on my head. We are taking the car back today and I will be letting the staff know to see what can be done about that. I will not recommend them to ANYONE. But I guess you get what you pay for.
Payless Car Rental is a US Car Rental based in Miami, Florida. Payless Car Rental is located at MIA Rental Car Center, 3900 NW 25th St, Miami, FL 33142, USA.
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