Just don't take my word for it. I encourage you to read the other reviews before you spend your hard earned money with these guys. You will notice a pattern of questionable business practices. Do yourself a favor and steer clear. There are way better options out there. See you in small claims court Thrifty!!
The service was great and the car was in great condition (ford mustang convertible). Will use service again.
I flew into Miami from NY for the very first time visiting as I was driving to Key West for my very first time I got my car through Thrifty rental service they forced me to get there insurance when I told the lady I had bought Insurance extra through Travelocity for my car rental which we didn't need and then made us pay $53 in a toll pass for the time we were visiting Florida. So much extra cost you better have a fat wallet! This place is nothing but a joke don't waste your time nor your money because they will break you they don't care then to top it all off we just fill up on gas they get the car they look at the car come back and tell us we owe them 18 more dollars for real we just pay 3.79 per gallon for gas then they're going to triple it don't think so I just wish something can be done about this but very doubtful they probably all work together like pigs. This place treated my husband different as he is from another country. I could go on and on and on but I prefer not to overall stay away from Thrifty Car Rental fair warning hundred percent ripoffs!)
Zero stars! They charge you $10-$15 admin fee EACH TIME you go through a toll (tolls themselves are very cheap, $.50 to $1), so I got at $95 bill for $8 worth of tolls. They refuse to refund the admin fee, they just say "it's valid and was in your rental agreement". But it was not information they gave me at the time of reservation, which is when you have the option to choose another company.
Buyer BEWARE!!!!! VERY BAD experience. Looking into suing THRIFTY for fraud! Clearly Thrifty places profits over customers. The Short story..Rental car breaks down twice, (complete with service engine light on) resulting in missed flight to Argentina. Not only has Thrifty refused to assist with the changed flight charges-THEY ALSO have fraudulently charged twice for the same rental car that broke down!!!One time in cash and one time on the credit card..... Despite numerous requests AND submitting proof of the erroneous charge THRIFTY MIAMI AIRPORT has chosen to ignore our request!!!!! Going on two months fighting with them to do the right thing.!! This corporate philosophy of greed has cost a young man a lot of money that he desperately needs to support his family.. Thrifty prefers profits over integrity and it is SHAMEFUL... I do believe a reasonable Judge will agree the monies are owed- and force them to make restitution; but WOW; it is ridiculous with the amount of time I am having to spend to force Thrifty ( Miami Airport) to do the right thing!!!.NEVER AGAIN!! At this point I am convinced integrity and Customer support are optional services at Thrifty Rent a Car-Miami Airport. and of course you will need to pay extra for these "optional services" !!!!. Possibly pay even twice. What a trip!! BUYER BEWARE!! Seriously, the MIAMI AIRPORT THRIFTY has a such a bad corporate culture-so much so, that I am lobbying my company to remove all THRIFTY services from our preferred vendor list!!!!!!
Bummed But Tenacious EX CUSTOMER
Signed,
I which I had read and paid attention to the reviews. Like so many other customers, I was charged for supplemental liability insurance which I clearly declined when picking up the car. I was also charged twice for the same rental. I feel like a sucker.
Thrifty Car Rental is a US Car Rental based in Miami, Florida. Thrifty Car Rental is located at 3900 NW 25th St, Miami, FL 33142, USA.
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